Terms of Use


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  1. This section of the site contains the terms and conditions you are agreeing to when you use and/or shop from the Lovy Pharmacy Site (“the Site”). By using the Site, you agree to be bound by these Terms of Use (TOU), including but not limited to the Privacy Statement and other usage guidelines and rules that may be posted from time to time, all of which are incorporated herein by reference, and to follow the Terms of Use and all applicable laws and regulations governing the Site. If you do not agree, do not enter or use the Site.
  2. Unless otherwise specified, the materials on this Site are directed solely at consumers who access this Site from Malaysia. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.
  3. Any contract between us, whether for use of the Site or in relation to the purchase of products or services through the Site will be governed by the laws of Malaysia and all parties submit to the exclusive jurisdiction of the Malaysian Courts. We make no representation that the materials, information, functions and/or services provided on this Site are appropriate for use in jurisdictions other than in Malaysia.
  4. To the extent permitted by applicable law, Lovy Pharmacy Sdn. Bhd. disclaim all warranties express or implied, as to the accuracy of the information contained in any of the materials on this Site and will accept no liability for any loss or damage arising as a result of problems with access.
  5. Lovy Pharmacy Sdn. Bhd. shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this Site.
  6. Lovy Pharmacy Sdn. Bhd. has no control over and will accept no responsibility or liability for the material on any Site which is not under the control of Lovy Pharmacy Sdn. Bhd.
  7. Software owned or operated by third-party companies in this Site must only be used in accordance with the terms and conditions imposed by the third-party provider.
  8. Your correspondence or participation in promotions, or business dealings with advertisers found on or through the Site, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such advertisers. You agree that we shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings, or as the result of the presence of such advertisers on this Site.
  9. If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
  10. The Lovy Pharmacy name, logo, design marks, and artwork are all properties of Lovy Pharmacy and its owners. Any reproduction, representation, or other use of these materials found or published herein is expressly prohibited.
  11. Copyright – All designs, text, graphics and their selection and arrangement on this Site are the copyright of Lovy Pharmacy Sdn. Bhd. or its content providers. Any other use of materials on this Site without Lovy Pharmacy Sdn. Bhd. prior written consent is strictly prohibited.
  12. Registration and User Requirements – You must be a registered member to make orders and access some features of the Site. You will provide us with personal information including your name, address, and a valid email address. You must ensure this information is accurate and current. By using the Site and its associated functionality, you grant your express consent to us to send you direct marketing communications to the email address you provide, from which you may unsubscribe at any time. Your consent to receipt of certain communications may be implied from the use of certain functional aspects of our service, such as receiving reminders that items are in your shopping cart if you leave the page during a transaction. To register an account and use the Site you must be at least 18 years old, and have capacity to enter into a legally binding agreement with us.
  13. Terms of Sale – All products and services up for sale is merely an invitation to treat and is not an offer capable of acceptance. All offers by you to purchase any products and/or services on this Site are subject to acceptance by us.
  14. Placing Order – You are responsible for all orders placed on your account, including for any discrepancies or errors in your order caused by you. Goods in your cart are not reserved until you have completed the checkout process. Orders are only confirmed once payment is received in full. We may reject your order, including in circumstances where we believe there may be a credit card fraud, or where we later become unable to ship your order, or if there has been an error in the price or product description on the Site. You must review your order carefully before placing it. As a general rule, we will not change or replace your order where you have made an error.
  15. Acceptance of orders – We validate your order and the payment details you submit to us before your order can be accepted. Once that has been done, we will acknowledge that your order has been received by sending an e-mail to the e-mail address you provide in your registration form. Your order is then subject to further validation checks we may choose to make. If your order passes our validation checks we will send you an order confirmation email, this is our acceptance of your order and it brings into existence a legally binding agreement between us. When your order contains a pharmacy medicine, your order will be subject to review by our pharmacist. Subject to this pharmacist’s approval, sale of these medicines will then be made by Lovy Pharmacy Sdn. Bhd. We reserve the right to restrict the number of items available for sale to any individual customer. All orders are subject to availability. If any items are not available and you paid using a debit/credit card or PayPal you will not be charged for the cancelled items. We accept payment by most major credit or debit cards and PayPal. Payment will be debited from your account before the dispatch of your purchase. All orders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
  16. Cancellation/Confirmation of Orders-We will send an electronic acknowledgement to the customer upon successful submission of the electronic order. We will not entertain any cancellations once the order is confirmed and submitted by the customer. If items ordered are unavailable, a message will be sent to the customer for further action.
  17. Exchange & Refunds-All our goods sold are non-exchangeable and non-refundable.
  18. Price information – Lovy Pharmacy has taken great care to ensure prices are accurate. Prices may change over time. However, the correct prices will be applied when you select an item from the shopping list and add to your current basket. All our prices are nett. No discounts will be given unless during monthly promotions. Promotions and prices you see in Lovy Pharmacy outlets do not always apply to Lovy Pharmacy, and vice versa. All transactions on the Site are to be conducted and payable in Ringgit Malaysia (RM), unless otherwise indicated.
  19. Delivery services – Delivery will be as described and in accordance to the rates at https://lovypharmacy.com/pages/shipping.
  20. Using Voucher – you must be registered to Lovy Pharmacy. A voucher owner must have a valid email address, and voucher redemption must be preceded by registration. Points are awarded when you redeem your voucher. Voucher may be redeemed at Lovy Pharmacy towards the purchase of selected items as specified on the voucher T&C. When payment is made with a voucher, your account is debited immediately upon order acknowledgement.
  21. Offers and Promotions – You must be registered with Lovy Pharmacy and logged in when placing your order, to receive this promotion. Promotional codes can be used once only per customer as defined by their email address and/or credit card address and/or delivery address. Only one promotional code can be used per transaction. Offer cannot be used in conjunction with certain other Lovy Pharmacy offers. Promotional codes offering a discount when you spend a certain amount can only apply to a single transaction and exclude prescription items, gift boxing, delivery charges, gift vouchers/cards. Please note that promotional codes also have an expiry date, after which they are not redeemable. Promotional codes remain the property of Lovy Pharmacy Sdn. Bhd are non-transferable and may not be reproduced in any form. Free delivery promotions are not applicable to offers/promotional codes paid for on any third party web site unless otherwise stated. [We reserve the right to withdraw offers at any time. All offers are subject to availability. Lovy Pharmacy reserves the right to limit certain offers to 1 order per customer as defined by their email address and/or credit card address and/or delivery address. Offers are non-transferable. Lovy Pharmacy Sdn. Bhd. reserve the right to withdraw our offers without notice. Lovy Pharmacy reserves the right to withdraw our offers without notice based on stock availability.]
  22. Security and privacy policy – We will make every effort to ensure we protect your personal information. Lovy Pharmacy Sdn. Bhd. are committed to protecting the information we collect from you, which we use to enhance your experience of using Lovy Pharmacy and to provide you with the services you request from us. When you buy goods and services from us we record your details to ensure that we can provide you with the best online service such as to ensure that we can be certain that any orders you have placed can be processed to completion, contact you in emergencies, such as an urgent product recall, deal with any financial queries. If you cancel your registration you will no longer be able to shop online or receive e-mails from us. Any orders you have placed will be processed as normal. You cannot open a new account using the same e-mail address as a previously closed account. All credit/debit card payments are securely handled by an industry-leading payment processor.
  23. Credit and Debit security assurance – We give you our assurance of security. In the event of unauthorised use of your credit or debit card, you must notify your card provider in accordance with its reporting rules and procedures.
  24. You use this service entirely at your own risk and acknowledge that Lovy Pharmacy is not responsible for all damage, losses, costs or expenses which you may suffer because the service is unavailable or does not operate as expected or causes loss or damage to any data. [You acknowledge and agree that you are responsible for all damage, losses, costs or expenses incurred by you or by any third party, including without limitation, Lovy Pharmacy Sdn. Bhd. and its associated companies arising in connection with your use of this service.]
  25. Lovy Pharmacy reserves the right to vary these terms & conditions at any time at its sole discretion. Any amendments or variations to these terms and conditions will be posted on this Site. You are responsible for checking this page for changes and updates to the TOU. Your use of the Site following any posted change(s) to the TOU will be deemed an acceptance of such change(s).

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