International Shipping to Singapore

Order

  • WhatsApp us your ORDER with your NAME, PHONE NUMBER, ADDRESS.

Payment

  • CONFIRM YOUR ORDER and PAY to our account
    • Lovy Pharmacy Sdn. Bhd. (Public Bank Berhad, A/C No: 3213323810)
  • Once you have successfully made payment, our team will send your order receipt.

Delivery

  • We’ll prepare your order and notify you on the delivery date & time!

Shipment & Fulfilment

  1. Customer’s goods will be delivered using Lovy Pharmacy appointed delivery company.
  2. Full payment must be made into bank-in account.
  3. Customer must provide the payment advice to the outlet for verification.
  4. Good(s) purchased must not exceed a maximum weight of 10kg and maximum dimension of 36cm x 36cm x 36cm.
  5. Only good(s) available at the time of purchase will be charged and delivered.
  6. Good(s) will be delivered within 24 hours during outlet’s business hours.
  7. Expect a slight delay in delivery due to large volume of orders and/or bad weather.
  8. Once order and payment is made, customer is not allowed to change the delivery address.
  9. Once the good(s) are ready to be delivered, customer will receive a WhatsApp on the order delivery details.
  10. Customer must be available to receive the good(s) at the address provided.
  11. If the customer is not personally available to accept the delivery, a representative may accept the good(s) on behalf of the customer, provided the said representative is appointed by the customer and is capable of receiving the delivery.
  12. When receiving the good(s), customer must present the notification for verification.
  13. There will be additional charges for any unsuccessful delivery resulting in the parcel being delivered back to the outlet, due to whatsoever reason
  14. Any discrepancy in the good(s) received must be notified to the respective outlet immediately.
  15. Home Delivery service is only available at selected Lovy Pharmacy outlets.
  16. Terms and conditions may be revised from time to time without prior notice.

Payment Method

  1. Full payment must be made via instant transfer / bank-in into bank account prior to delivery. Customer to remark account holder’s name/mobile number as reference.
  2. Customer must provide the bank-in slip to the outlet for verification.
  3. Please allow 1 to 3 days for verification.
  4. The price of good(s) sold will follow the price at the time of purchase.
  5. Once order and payment is made, customer is not allowed to change the delivery address.

Exchange/Return Policy

  1. Customer must present the good(s) physically to exchange at the outlet they purchased from.
  2. Exchange of good(s) can only be made within 7 days of purchase.
  3. Exchange / Returned good(s) must be:
    • Accompanied with the original receipt.
    • In original unopened packaging, unmarked and properly packed.
  4. No Return / Exchange is allowed for the following good(s):
    • Face masks & Face shields
    • Medicines
    • Cold chain items
    • Orthopaedic supports including compression stockings
  5. Any form of promotion / product voucher / discount voucher used on purchase is not returnable.
  6. Good(s) sold are not refundable.
  7. In case of discrepancy upon receiving of good(s), Customer must notify the us immediately.